Terms and Conditions
Shop Information
The webshop, Designertorvet.dk, was established in 2012 and is owned by MGH Design Aps Cvr.nr. DK 45337553 with the legal address Adelgade 25A, 8400 Ebeltoft. Designertorvet.dk can be contacted by phone at 7199 6336 between 11:00 AM and 5:00 PM on weekdays or via mail@designertorvet.dk.
All prices in the webshop are stated in Danish kroner and include VAT.
Payment
In the webshop Designertorvet.dk you can pay with mobilepay, Anyday, VIABILL or with:
- Dankort
- Visa/Dankort
- MasterCard
- Visa
- Visa Electron
- Maestro
- JCB
It is free to pay with a credit card.
Please note that the amount is only reserved in your account until the order is sent to you. Only then will it be finally withdrawn. The amount will not be debited from your card until the item is shipped. Furthermore, you should know that you are assured that only the amount you approved at the time of purchase can be debited.
Reservation of amount
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) We withdraw the amount when we send the item, or
2) the money is released according to an agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
When paying with Anyday, we will make the first payment when the item is shipped. Thereafter, you will pay a monthly installment on the last weekday of the next three months. This installment depends on your order total and payment plan. If you pay all installments on time, there are zero interest and fees. If you return your purchase, your agreement with Anyday will automatically terminate. Read more about the terms of use for Anyday here: https://da.anyday.io/terms-conditions/shopper.
When purchasing with ViaBill, you will first receive your goods. After that, you must pay your monthly installment on the same date each month. If you do not pay on time, a fee will be charged. If you cancel your purchase, the payment agreement with ViaBill will cease. Read more here: https://viabill.com/dk/legal/viabill/
Delivery conditions and shipping methods and prices
We dispatch your goods as quickly as possible and no later than 3 days, if the item is in stock. If you place your order before 12:00 PM on weekdays, we will endeavor to dispatch it the same day, provided the item is in stock. If the item is not in stock, you should expect a longer delivery time, which will be indicated on your order. Especially around Christmas, you should expect longer delivery times than usual.
You can choose between several different shipping methods, and please note that shipping is FREE when you purchase for at least DKK 499,-, regardless of the shipping method you choose. (Within Denmark). Please note that some very heavy items or items with extreme dimensions have a special shipping price even if they cost over DKK 499,-.
Without delivery (GLS Parcel Shop) there is free shipping for purchases of at least DKK 499. If your purchase is between DKK 100 - 499,-, shipping is DKK 39. For purchases under DKK 100, shipping is DKK 49,- Here, the package is delivered to the GLS Parcel Shop you selected at the time of ordering. You will receive an SMS when the package is ready. (Remember! Free for purchases over DKK 499,-)
Your package must be collected within 7 days from the parcel shop.
With delivery (GLS Home - if the package can be left!) - DKK 69,- Here, the package is left at the specified address. Remember to state in the "Comments" field exactly where on the address the package can be left; this is at the customer's own risk. (Remember! Free for purchases over DKK 499,-)
With delivery (GLS Private/Business) - DKK 69,- Here, the recipient must be present at the address to receive the package. Otherwise, GLS will send it to a parcel shop or return it to the sender. GLS can send you an SMS when they are about to arrive at the address. (Remember! Free for purchases of at least DKK 499,-)
Collection at the warehouse.
Here you collect the goods yourself at the warehouse. We will send you an SMS as soon as your goods are ready for collection.
Right of withdrawal
You normally have a 31-day full right of withdrawal when you shop with us
The deadline means that you have 31 days from receipt to notify us that you wish to cancel your purchase. If you wish to exercise your right of withdrawal, you can send an email to mail@designertorvet.dk or by using the standard withdrawal form. In your message, you must clearly state that you wish to exercise your right of withdrawal.
Returns
You must return your order to us as soon as possible and no later than 14 days after you have notified us that you wish to cancel your purchase. You must pay for the return of the package yourself, and you are liable if any damage occurs during transport.
You can purchase a return label in the webshop for DKK 69,-. here. We will then email it to you as a PDF file that you can print yourself.
Certain items, due to their nature, cannot be returned by normal mail. This applies, for example, to Beachworlds.
The cost of returning these items is expected to be no more than DKK 300.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were bought under one order.
Please note that you will not receive a refund for delivery costs if you cancel your purchase.
Items exempt from the right of withdrawal
The following types of goods are exempt from the right of withdrawal:
The right of withdrawal for gift wrapping expires when the service has been performed.
Condition of the item when you return it
If returned goods show signs of damage or use beyond what is necessary to ascertain the nature, characteristics, and functioning of the item, you are liable for the reduction in value of the item. We estimate any value based on a specific assessment of the returned item. The amount you can get back depends on the commercial value of the item, and in some cases, this may mean that you can only get the shipping costs back.
We recommend that you return the item in its original packaging.
If the original packaging is missing, it may lead to a reduction in the value of the item.
Refund of the purchase amount
If you cancel your purchase, you will receive a refund for the item(s). In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a delivery method other than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we received your notification that you wish to cancel the agreement.
We will carry out such a refund using the same means of payment as you used for the original transaction, unless we have agreed otherwise or if you prefer it via MobilePay.
We may withhold payment until we have received the item, unless you provide us with documentation that you have returned it.
In order for us to identify the item, please include the order number in your cancellation notification. If the order number is not included, it may lead to errors and delays.
Please note that we deduct the actual return costs for orders that have not been collected from a parcel shop within the 7-day deadline. If you wish for us to resend your order, it costs DKK 39.
If you cancel your purchase, the item must be sent to:
Designertorvet
MGH Design Aps
Adelgade 25 A
8400. Ebeltoft
Alternatively, you can always choose to hand in the item at our warehouse. Here, the item can be exchanged for another item, a credit note, or a refund.
We do not accept packages without delivery or packages sent cash on delivery.
NOTE: The right of withdrawal does not apply to items where you have removed the seal/packaging and where the item, for health protection or hygiene reasons, is not suitable for return.
Personal data and cookies
Personal data is information used to identify a specific person, even if the person can only be identified if the information is combined with other information. Personal data can, for example, be name, age, gender, email address, phone number, etc.
Likewise, personal data also includes data such as behavior, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and Designertorvet aps.
What personal data do we collect and process?
You do not provide any personal data when accessing www.designertorvet.dk. An ID is issued for your session, but this cannot identify you as a person.
To conduct business with you and your company, Designertorvet aps needs a range of information to be able to maintain customer service, as well as market products and services.
As a customer of Designertorvet aps, we collect and process the following data; email addresses, first and last name, address, phone number, age, gender, technical details (including IP addresses), behavior, geographical data, as well as data that may be necessary to complete a transaction.
We collect and process information about you when you:
Create an account
Make a purchase
Make inquiries, complaints and/or interact with Designertorvet aps in another way
Sign up for online marketing materials
Provide personal data to Designertorvet aps in any other way
Designertorvet aps only collects the personal data necessary to provide a product/service or process inquiries.
Designertorvet aps uses Wannafind payment gateway for handling card transactions and does not store credit card information. For invoicing, invoicing and bank details are stored in accordance with applicable laws in the area, including money laundering and accounting legislation.
Who do we disclose personal data to?
Your personal data provided on www.designertorvet.dk or by telephone will only be disclosed to:
Internal departments
Trusted third parties necessary for the fulfillment of agreements on delivery, payment and service, including debt collection and legal instances.
Business partners for the purpose of maintaining your account and/or marketing.
We keep statistics on how you, as a visitor, use the pages to provide the best possible experience on our website. The statistics are used exclusively in an anonymized form, for example, to see which pages and content you, as a visitor, interact with.
At Designertorvet aps, we use Google Analytics to collect visitor statistics and, in this context, transmit IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted when visiting www.designertorvet.dk and can be found here: www.google.com/privacy.
Designertorvet Aps has a data processing agreement with all business partners and suppliers, which at all times must ensure the interests of users and customers. These agreements can be presented at any time upon request.
How do we protect your information?
Your personal information is stored on secure networks and can only be accessed by a limited number of employees. These employees are also subject to our internal personal data policy, which ensures your rights and compliance with applicable legislation in the area.
All credit card information is processed exclusively by Wannafind and cannot be accessed by either Designertorvet aps or Wannafind employees. These transactions are not stored on internal servers and are not processed by Designertorvet aps at any time.
The data controller at designertorvet.dk is Morten Gregers Hansen
As a registered user at Designertorvet, you always have the right to object to the registration. You also have the right to access the information registered about you. These rights are yours under the Personal Data Act, and inquiries in this regard should be directed to: mail@designertorvet.dk
Information about cookies
If you want more information about our use of cookies, please refer to our cookie policy.
Complaints
In addition to the right of withdrawal, your general rights under the Sale of Goods Act apply regarding defective goods, delayed goods, or goods that do not match the description.
In case of errors or defects in the item, you can complain to the email address below. You have a 2-year right to complain from the day the item is received. Goods are sent to the same address as for returns. You can also complain by appearing in Designertorvet's physical store.
It is a prerequisite for exercising the right to complain that the identified errors or defects have not arisen as a result of incorrect use of the product or other damaging behavior. If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back, or a reduction in price, depending on the specific situation. You must complain within a reasonable time after you have discovered the defect. If you complain within 2 months of discovering the defect, the complaint is always considered timely.
Designertorvet will pay reasonable shipping costs if the complaint is justified.
Right to complain
If you wish to complain about your purchase, we ask you to contact us at mail@designertorvet.dk, so that we have a chance to improve things in cooperation with you.
If we fail to find a solution, you can send a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
To complain, the item or service you are complaining about must have cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothes and shoes, the price must have been at least DKK 720. There is a fee for processing the complaint.
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
Standard Cancellation Form
(This form should only be completed and returned if the right of withdrawal is exercised)
To:
Designertorvet/
MGH Design Aps
Adelgade 25 A
8400. Ebeltoft
E-mail: mail@designertorvet.dk
I hereby inform you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________ Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)
The terms and conditions were last updated on 17.02.2024